Lenar Mattresses Warranty Terms & Conditions

Brand: Lenar by ruma

Mattress Warranty (general for all lenar brand mattresses)

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Lenar mattresses are covered by a 10 years warranty against manufacturing defects, from the date of delivery or collection.

This warranty covers:

• Defect of a structural or manufacturing nature, including physical flaws in mattress causing the foam materials to split or crack.
• Deteriorating resulting in a visible indentation or sag of 50mm or larger when no weight is applied onto the mattress.

Kindly register for the mattress warranty at https://ruma-home.com/lenar/warranty-registration within 30 days of purchase. Feel free to contact our customer service at +60 18-351 4811 for more information.

Terms and conditions

• This warranty is not transferable – benefits and protections of the warranty apply only to the original purchaser of the product. The Warranty Period is only applicable at the country of purchase to the first/original purchaser of the Product. To claim the warranty, the purchaser will be required to furnish the proof of purchase with the original receipt to ruma.

• During the warranty period, Ruma will cover defects in workmanship or materials only. If any parts are damaged, Ruma will replace them and reserves the right to use materials of similar quality or substitute the mattress with the current model of comparable value if the original model is no longer available.

• The warranty will not be renewed or extended if the mattress undergoes repair or replacement.

• The warranty does not include coverage for the fabric of the mattress, as well as any changes in softness and recovery time that are typically associated with latex or foam over a period of time.

• The warranty service will become automatically void in the following instances:

  • Misuse or negligent use, e.g. sit on the edge of the mattress, stand or jump onto the mattress. The warranty does not cover any damage caused to the borders or frame of the mattress as a result of prolonged sitting or standing on the edges. (Please refer to the information on next section – "Mattress Maintenance and Care".
  • Intentional damage.
  • Utilizing the mattress for purposes other than domestic use (e.g. stock keeping, outdoor activities etc.)
  • Normal wear and tear e.g. body impression on upholstery within 1.5 inches.
  • Using an unsuitable bed frame such as wooden slats base or foundation (e.g. insufficient bed frame support).
  • Issues resulting from natural environmental factors such as humidity, liquid penetration, cleaning, high-power vacuuming, or the use of cleaning agents
  • Damage caused by natural disasters e.g. fire, flood, earthquake and etc.
  • Any damage incurred as a result of unauthorized repair
  • Any damage caused by attempting to force the mattress through narrow doorways, elevators, or staircases etc.
  • Mattress not located at the registered address.
  • Any residual wool left due to electrostatic effects or the use of high-power vacuum cleaners.
  • Personal preferences and requirements e.g. firmness, comfort and odor.
  • Display item or mattress sold "as is".
  • The mattress is in any unhygienic state, e.g. due to blood or bodily fluids, stains, soiling and infestation.

• In the event of the purchaser reporting any manufacturing defects during the Warranty Period, a site inspection will be carried out upon payment by the purchaser prior to or on the inspection date. Details as follow:

  • Each inspection request will incur an Inspection Fee of RM100. However, if the reported defect falls within the scope of manufacturing defects and is eligible for a warranty claim, the Inspection Fee will be waived.
  • The purchaser will be responsible for covering the transportation costs associated with any repairs / replacements.

• Ruma Home Sdn. Bhd. reserves the right to vary and amend any of the above terms and conditions without prior notice and without having to disclose any reason therefore and without any compensation whatsoever.

Warranty Period

Table Rate Top-Up Fee for warranty claim against year of usage

**Kindly email to [email protected] if any changes of registered house address.