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Shipping Information

Delivery by Truck

indicates delivery by truck. This delivery method is used for larger items such as cabinets and sofas. Presently, the delivery truck is available only within Peninsular Malaysia. To enquire about delivery outside of Peninsular Malaysia, please email us at customerservice@ruma-home.com for more information.

Delivery by Courier

indicates delivery by courier. This delivery method is used for smaller items such as home accessories, kitchenware, and accent tables.

Delivery to East Malaysia only can be made by courier services for both and .

Understand our shipping class:

RM30

RM30 per item

RM50

RM50 per item

RM70

RM70 per item

RM100

RM100 per item

Rate by Weight

Rate by Weight

Or free delivery with any item(s) purchase.
Delivery within Peninsular Malaysia Delivery to East Malaysia Singapore Delivery Information
Self-Collection Information

Learn More About Our Delivery By Truck

Delivery Within Peninsular Malaysia

Delivery Zone for Standard & Outstation Delivery.

Region Zone State Standard / Outstation Delivery Fee Delivery Time Frame
Central Region A Selangor, W.P.Kuala Lumpur, W.P.Putrajaya 30/50/70/100 per item, capped at RM250 per trip 7~14 working days
Southern Region B1 Negeri Sembilan, Melaka, Johor - other than area below 30/50/70/100 per item, capped at RM250 per trip 7~14 working days
B2 *Johor - Segamat, Mersing, Kota Tinggi & Pengerang 1~3 weeks
Northern Region C1 Perak, Penang, Kedah - Sg. Petani & Kulim 30/50/70/100 per item, capped at RM250 per trip 7~14 working days
C2 *Kedah - other than area above 1~3 weeks
C3 Perlis RM250 per trip, with any item(s) purchased
East Coast Region D1 Pahang - Gohtong Jaya, Bukit Tinggi, Janda Baik, Bentong, Karak, Mentakab, Temerloh, Maran, Gambang, Sg. Panching Utara, Kuantan, Cherating 30/50/70/100 per item, capped at RM250 per trip 7~16 working days
D2 Kelantan, Terengganu, *Pahang - other than area above RM250 per trip, with any item(s) purchased 1~3 weeks
Standard Delivery

Applicable to Kuala Lumpur, Selangor, Putrajaya, Negeri Sembilan, Melaka, Johor, Perak, Penang, Kedah, and selected area of Pahang.

  • Standard delivery by truck will be charged per item as the shipping class of the item, and will be capped at RM 250 for a single delivery.
  • Standard charges apply for delivery within Zone A, B1, B2, C1, C2 and D1 as the table above.
  • Exclude delivery to islands without linked bridge.
  • On-site assembly of item(s) delivered by truck is complimentary*.
  • Delivery of item(s) is complimentary if delivery together with item(s).
  • Delivery by truck is available for delivery on Monday-Saturday excluding public holiday. Delivery on Sunday and public holidays can be arranged by emailing us at customerservice@ruma-home.com after completing your online transaction.
  • Standard delivery will normally take around 7-16 working days within the stated time frame above, depends on stock availability, delivery slot availability, and ruma's truck schedule.
  • Our delivery team will contact you 1-3 working days prior to actual delivery date to schedule a delivery appointment.
  • For customer who would like to pick a specific delivery date/special request, kindly refer to Premium Delivery.
Outstation Delivery

Applicable to Perlis, Kelantan, Terengganu, and other area of Pahang.

  • The outstation promotional delivery fee is fixed at the RM250 for a single delivery with any item(s) purchased.
  • Outstation delivery apply for delivery within Zone C3 & D2 as the table above.
  • Exclude delivery to islands without linked bridge.
  • On-site assembly of item(s) delivered by truck is complimentary*.
  • Delivery of item(s) is complimentary if delivery together with item(s).
  • For the promotional delivery rate above, delivery date is subjected to ruma truck's schedule. We will deliver within the stated time frame above. The delivery date will be determined by ruma delivery team and we will inform customer at least 2-5 working days prior to actual delivery date.
  • Delivery time frame may extend if customer does not accept the first delivery truck schedule. Customer shall wait for the next truck schedule which may exceed the time frame provided above.
  • For customer who would like to pick a specific delivery date/special request, kindly refer to Premium Delivery.
Express Delivery

Enjoy fast, smooth, and reliable delivery service to your doorstep.

Applicable to Kuala Lumpur, Selangor, Putrajaya only.

  • Purchased items will be shipped in 3 working days (subject to stock availability).
  • Additional fee of RM100 per delivery is chargeable for the Express Delivery service. (E.g. For customer who purchases a table, he/she will pay a standard delivery fee of RM70 + Express Delivery fee of RM100. Total delivery fee to pay will be RM170).
  • Applicable for delivery within Zone A only.
  • This delivery option is not applicable for bulk orders and any KD products.

Kindly contact ruma customer service at customerservice@ruma-home.com for Express Delivery arrangements providing your online order number.

Premium Delivery

Everything in your control — choose your delivery date and time, special request and enjoy a smoother, no-surprises delivery that fully fits your schedule.

Applicable to Peninsular Malaysia.

State Premium/Special Truck Delivery Special Benefit
Melaka RM450 Date* selection by customer(minimum 7 working days in prior)
Pahang RM800
Johor RM900
Perak RM1000
Penang RM1200
Kedah RM1300
Terengganu RM1300
Kelantan RM1300
Perlis RM1300
Langkawi RM3200
  • Premium Delivery will be charged per order for a single delivery.
  • Additional fee will be applied if delivery more than one (1) address.
  • Delivery date can be selected by customer (minimum working days applied).
  • Delivery is subject to stock availability.
  • Customer is responsible for the delivery eligibility of their premise.
  • On-site assembly of item(s) delivered by truck is complimentary*.
  • Exclude delivery to islands without linked bridge.

Kindly contact ruma customer service at customerservice@ruma-home.com for Premium Delivery arrangement.

Complimentary On-Site Assembly Service

Worry no more about assembling your furniture from scratch and let our dedicated and professional furniture delivery team help you at no additional cost.

  • On-site assembly of item(s) delivered by trucks is complimentary on the same day of delivery.
  • Additional transportation fee of RM150 per trip will be applied if customer requests to assembly the item(s) on another day other than the delivery day.
  • Please note that, at present, our team is unable to undertake installation works that require permanent fixing on your home's physical structure such as wall drilling and installation of pendant lighting.

Delivery Time Frame

The delivery time frame is subject to stock availability, delivery zone and slot availability. Our delivery team will contact you 1-5 working days prior to actual delivery date to schedule a delivery appointment.

Normal Delivery Time Frame according to :➖

Delivery Zone
  • 7~14 working days: Zone A, B1, C1
  • 7~16 working days: Zone D1
  • 1~3 weeks: Zone B2, C2, C3, D2
    *subject to stock availability of the item(s) purchased.
Stock Availability
  • Items in stock: 7-16 working days / 1~3 weeks, depending on delivery zone.
  • Items that are out of stock: Please email or call us for assistance.
  • Made to order items: 5-8 weeks
  • Pre-order items: 8-16 weeks, refer to pre-order ETA (subject to changes due to unforeseen circumstances)
  • For more accurate delivery lead time on out-of-stock and pre-order items, kindly email us at customerservice@ruma-home.com
Delivery Day
  • Delivery by truck is available for delivery on Monday-Saturday excluding Sunday and public holiday.
  • Kindly email us at customerservice@ruma-home.com for delivery availability.

Storage Timeframe & Charges

Not ready to move in yet? No worries, we do provide FREE STORAGE up to 3 months.

  • If you would like your item(s) to be delivered later, we do provide FREE STORAGE up to 3 months(90 days) from the date of purchase; or from the product ready date of Made-To-Order item(s)/Pre-Order item(s).
  • After the 3 months' free storage period, the storage fee will be charged at 5% of the item(s) value per month(30 days).
  • The storage fee accrued to be paid by the customer before the item(s) is shipped out or self-collect.
  • Item(s) that is being stored at ruma for more than 3 months are not exchangeable, not refundable, and void from 14-Day Satisfaction Guarantee.
Example:
Date of purchase: 1-Jun-2025
Date of delivery: 15-Nov-2025
Total Storage days: 167 days
Free Storage of 90 days: -90 days
Chargable Storage Days 77 day
Amount of Item(s) Purchased RM 6,590.00
Chargable Rate 5% per month (30 days) (RM6590*5%) /30 days *77 days
Storage Fee to be paid before delivery RM 845.72

Fee on Last Minute Change
of delivery date / time / address or cancellation

Any last minute delivery date/address change that is made 2 working days before the delivery date will be subjected to a fee. The fee will be as per the delivery fee of the product shipping class RM30/50/70/100 & capped at RM250 (Standard Delivery) or a fixed amount of RM250 (Outstation Delivery) regardless of the order purchase amount.

  • Our delivery team will call to confirm your delivery date/address, once the date and address is mutually agreed, we will proceed to book a truck and arrange for delivery.
  • You can call to change the delivery date/address but we need an advance notice of at least 3 working days.
  • Any cancellation/delivery date/delivery time/delivery address change that is made 2 working days before the delivery date will be subjected to a fee.
  • The fee will be as per the shipping charge made during the purchase of the order.

Staircase Handling Fee

If there is no lift access or the elevator cannot fit the furniture or the elevator is not functioning, our delivery team (drivers) will need to manually carry the items using the staircase to deliver the items to the customer's address. In such cases, a staircase handling fee will apply.

  • The staircase handling fee starts from the third(3) floor and onwards with a charge of RM80 per floor.
  • The floor counted from the LG or GF, whichever is lower.
  • Our team can only deliver up to 5 floors maximum via staircase.
  • The fee will be capped at RM240 per order for a single delivery (RM80x 3 floors max)
  • The fee to be paid by customer before delivery or via bank transfer on the delivery day.
Staircase Handling Fee Illustration

Disposal Charges

Item Disposal Charge / Pieces
1 Seater sofa RM100
2 Seater sofa RM100
3 Seater sofa RM100
L-shape / Sectional Sofa RM180
Sofa Bed RM100
King Bed RM150
Queen Bed RM150
Single / Super Single Bed RM150
Dining Table (Glass) RM150
Dining Table (Wood) RM100
Dining Chair RM30
Wardrobe RM150
Sideboard RM150
Mattress RM70
Coffee Table RM50
Lounge Chair RM70
Side Table RM30
Cabinet RM100
  • The above rate for disposal charges is for item(s) that can be dismantled only (customer must confirm that the item(s) can be dismantled).
  • Disposal fee will be capped at RM550 for one time/address.
  • In the case that customer(s) is unsure whether the item(s) can be dismantled or not, please get advice from our delivery/retail team as the disposal charges might be different or additional charges of RM100 might be incurred.
  • Customer(s) MUST inform our delivery team/retail team in advance if there are item(s) for disposal. Disposal can only be done during the same ruma delivery trip.
  • Disposal fee must be made to ruma Home Sdn Bhd at least 3 days before the delivery/disposal date.
  • Relocation fee will be charged per item depending on the type of furniture with no maximum charges, within 50km only.

Learn More About Our Delivery Charges By Courier / Logistic Service

The delivery of items below will be done by logistic company/courier service:

  • West Malaysia : applicable for purchase of item(s) only.
  • East Malaysia : applicable for purchase of both and item(s).
West Malaysia
item(s) purchase only First 5 Kg RM 15.00
Subsequent Kg RM 2/Kg
  • Delivery charges by courier services will be calculated based on total weight.
  • Delivery charges for courier items will be waived if bought together with items with truck delivery.
  • Order will be processed and dispatched from ruma warehouse around 7-14 working days and subject to item(s) availability.
  • Our delivery team will provide you with a courier tracking number for tracking purposes once your order is ready to be picked up by the courier company.
  • Note: In the event a parcel is damaged during the delivery process, kindly report to our customer service within 24 hours upon receiving.
East Malaysia
Region State Delivery Fee Delivery Time Frame
East Malaysia Sabah, Sarawak, W.P. Labuan RM380 per trip, with any and/or item(s) purchased 4~8 weeks
  • Delivery charges by courier services to East Malaysia will be calculated per order for and/or item(s).
  • Additional fees may apply for deliveries to East Malaysia when
    - the apartment lacks an elevator, and/or
    - the elevator cannot fit the furniture, and/or
    - the unit is situated on the third floor or higher.

    The logistics company may impose a manpower handling fee. The fee to be made directly by the customer to the logistic company on the spot during the delivery.
  • Self-assembly for furniture items. No worries, all our items are easy assembly. Assembly instruction and tools are provided in the carton. Contact us if you have any questions.
  • Order will be processed and dispatched from ruma warehouse around 14 working days and subject to item(s) availability.
  • Made to order item(s) and pre-order item(s) will have a longer dispatch time.
  • Our delivery team will provide you with a courier tracking number for tracking purposes after vessel departure.
  • Expected to receive around 4-8 weeks from the purchasing date for item(s) in stock. Made to order/pre-order item(s) will have a longer expected time to receive.
  • Note: In the event a parcel is damaged during the delivery process, kindly report to our customer service within 24 hours upon receiving.

Self-Collection Information

If you wish to self-collect your order item(s) at our warehouse or retail stores, kindly select self-collection location on the Check Out page during your online purchase.

Self-Collection Location:
1) Atria Shopping Gallery store, PJ click for details
2) MesaMall store, Nilai click for details
3) Paradigm Mall, JB click for details
4) 1st Avenue Mall, Penang click for details
5) Gamuda Walk, Shah Alam click for details
6) Semenyih warehouse click for details

Important Note:

  • Heavy furniture such as sofa, dining table, sideboard, cabinet, bed, mattress, etc, can only self-collect at our Semenyih warehouse.
  • Assembly service will not be provided for the self-collect item(s). However, the assembly instruction & hardware will be provided in the box. Please do not hesitate to contact our customer service if you have any questions.
  • Customers are advised to check the condition of the item(s) upon collection.
Self-Collection at Retail Store

Once we receive your order, our warehouse will transfer your ordered item(s) to the particular store according to your remark, by our weekly truck schedule, subject to the order cut-off day and truck space availability, on a first-come-first-served basis.

If the truck of the week is full, your ordered item(s) will be transferred to the following weekly truck.

Collection Location Collection Day* Sales Order Cut Off Day*
Atria Shopping Gallery, PJ Friday to Sunday, 10am to 9pm Tuesday, 6pm
Mesamall, Nilai Saturday, 10am to 8pm Friday 12pm
Paradigm, JB Wednesday, 10am to 9pm Friday, 10pm
1st Avenue, Penang Saturday, 10am to 9pm Wednesday, 12pm
Gamuda Walk, Shah Alam Thursday, 10am to 9pm Tuesday 12pm

*may vary due to public holidays

  • The store will contact customers via call/WhatsApp once the ordered item(s) has arrived at the particular store and ready for collection.
  • We will only keep the ordered item(s) up to 5 days due to space constraints in our retail storeroom. Kindly contact the store if you need a longer time frame. For uncollected item(s) within the time frame, the store will transfer the item(s) back to the warehouse.
    The customer needs to contact the store or customer service for further arrangements.
  • Customers to bring the proof of the Sales Order upon self-collection.
    Customers to bring their manpower and suitable transportation that could fit in their ordered item(s).
  • For safety measures, no lifting/carrying/assembly assistance will be provided so we highly recommend for you to bring your own manpower upon collecting your order as we encourage contactless self-collect now. However, we can lend you a trolley to use during collection.
Self-Collection at Warehouse
  • Once we receive your order, our warehouse will process and prepare the ordered item(s) for your self-collection within 3 working days.
  • Our warehouse team will contact customers via call/WhatsApp once the ordered item(s) is ready for collection.
Collection Location Collection Day* Sales Order Cut Off Day*
Warehouse, Semenyih Monday to Saturday, 2.3pm to 5pm (appointment required) 3 working days in prior

*exclude public holidays

  • Customers to bring the proof of the Sales Order upon self-collection.
  • Customers to bring their manpower and suitable transportation that could fit in their ordered item(s).

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